Best Cross Country Movers

Best Cross Country Movers are no good. They lied to me. I had a contract and then 2 weeks before the move they tried to raise the price. This is their pattern as verified by 29 Better Business Bureau complaints in 12 months. They get you over the barrel and then squeeze you for more money. They told me the person who made the original contract no longer works for the company. I told them that is not my problem, but they will not return my deposit. Check the complaints at Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $1600

Move estimate was low by 33%.
Delivery estimate, once material was picked up, increased by 86% ( from 3-10 days to 18-21 days)

Mover has a weird definition of when the delivery clock starts. After informing you of what the window is for delivery "time" (e.g., 3 - 10 days), they calculate the delivery "date" starting with the date you request the goods be at the destination. Of course, it's a no-win situation if you do the simple math of pickup date + minimal delivery time. In short, your furnishings will never arrive anywhere close to the first date you put down for when you want the goods delivered. They also have a notion of "business" days even though the drivers (who at pickup ask for a delivery "date") delivery any day of the week.

Move size: 2 Bedroom Home Service cost: $4000

We had an awful, stressful, nightmare of a move using Best Cross Country Movers out of Tampa, FL. As soon as we singed a deal with Becka, (a complete liar! I was shocked at how she said everything I wanted to hear to seal the deal and then none of it was true!!) our quote disappeared from online and we were unable to access our paperwork. When we asked to see our contract, we were given a completely different version with a fake "e-signature" on it. When another company that is NOT qualified or BBB accredited came to pick up our stuff on move day, they increased our quote by almost double, making our 700 cubit ft move into 1200, and costing us double. The company wouldn't load the truck until we signed on the new estimate, and when we called Best cross for help, Becka was "unable to assist us" and "did not handle calls after the sale". She didn't speak to us one time during our hell of a move. BCC changed its customer service representatives about 4 times, as one got sick, one was fired (after threatening that they would cancel our move on move day if we didn't agree to the new estimate amount", etc. We were forced to sign the new estimate and work with a completely separate and unqualified company, Black Bear Moving and Storage (also really unprofessional and awful, also unrated with the BBB). This experience was awful and Best Cross country was unable and unwilling to help they literally said, "there's nothing we can do, our hands our tied "on multiple occasions when we wanted to know when we could expect delivery. Delivery of our vehicle and our furniture to NY was a complete mess, wherein we had to go pick up our car at a queens terminal, they charged us extra for a shuttle service of our stuff into manhattan even though they were aware of our move into manhattan from the day of contract, and were completely unavailable and unhelpful throughout. The company that was sent to deliver our stuff came in a budget rental truck with two skinny guys who didn't speak english and who picked fights with our doormen. our stuff came broken and lost and damaged, and there has still not been any word, offer of peace or help from either company. The "Uzbeck express" brothers who delivered our stuff were extremely lazy and rude and left our furniture piled in the middle of our apartment, refused to put it together, left blankets and plastic on it. At the end of the day we were screwed over $3,000, and ended up with extreme stress, frustration, and broken damaged items. This was a disaster, but I learned never to go with the quote that is curiously low. Trust your stuff to a long standing qualified company (DO NOT USE A BROKER, especially not best cross country), who's prices are middle line and reasonable. Please head our warning, save yourself and your stuff and make your move worry free. Pass on this company!

Move size: 2 Bedroom Home Service cost: $5000